Return & Refund Policy

Return & Refund Policy – Case Elegance BD

At Case Elegance BD, customer satisfaction is our top priority. Please read our return & refund policy carefully.

✅ Eligible for Return / Exchange

You can request a return or exchange if:

  • The product is damaged

  • You received a wrong product

  • There is a manufacturing defect

📌 You must inform us within 24 hours of receiving the product.

❌ Not Eligible for Return

  • Change of mind

  • Color or design variation (minor difference)

  • Damage caused by misuse or mishandling

  • Products without original packaging

🔄 Exchange Process

  • Approved exchanges will be processed after we receive the returned product.

  • Replacement delivery time may take 2–4 working days.

💰 Refund Policy

  • Refunds are applicable only if replacement is not possible.

  • Refunds will be processed via:

    • Mobile banking / Bank transfer

  • Delivery charge is non-refundable.

🚚 Return Shipping

  • If the issue is from our side, we will cover return shipping.

  • Otherwise, customer may need to bear the return delivery cost.

📞 For return requests, contact us via:

  • Facebook Page / WhatsApp : 01632282230

  • Provide order number & clear product images